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Welcome Checklist for New Clients

Welcome to madLadsLab

You signed. Now we build. This checklist is your roadmap from agreement to launch — no fluff, no guesswork. Whether we're shipping a web application, standing up LLM and AI infrastructure, or solving a business problem, the fastest results come from a tight handoff. Work through the steps below and we'll hit the ground running.

Your point of contact throughout: Scott WallaceScott@madladslab.com or 682-241-4402. Based in Greeley, CO. We work with clients anywhere.

Step 1: Confirm the Agreement & Kickoff

  • Countersigned agreement received and filed on both sides.
  • First invoice paid — this locks your slot in our build queue.
  • Kickoff meeting scheduled within 5 business days of signing.
  • You receive a welcome email with your project channel and shared workspace.

Step 2: What We Need From You

The clock starts when we have what we need. Get these to us before or at kickoff to keep the timeline tight.

  • Goals: Your top 3 outcomes for this engagement — the things that define success in plain terms.
  • Access: Credentials or admin invites for relevant systems — hosting, domains, cloud accounts, repositories, analytics, CRMs, or data sources.
  • Brand assets: Logos, fonts, color guidelines, and any existing style guide. If you don't have one, tell us — we'll handle it.
  • Content & data: Copy, product info, documentation, or datasets we'll need to design and build against.
  • Stakeholders: Who has final say, who reviews, and who we contact day-to-day.
  • Constraints: Hard deadlines, compliance requirements, budget guardrails, or technical must-haves.

Step 3: The Kickoff Meeting

This is where strategy meets execution. You'll receive an agenda 24 hours ahead. In the room, we'll:

  • Align on objectives, scope, and the definition of a win.
  • Walk the full timeline with milestones and key checkpoints.
  • Confirm communication rhythm and decision-making authority.
  • Flag risks, dependencies, and anything blocking progress.
  • Set the date for your first deliverable.

Step 4: What You Can Expect From Us

  • A clear timeline: Milestones with owners and dates — you'll always know what's next and when.
  • Straight communication: Regular progress updates and a recap after every major touchpoint. No black boxes.
  • An early quick win: A tangible first deliverable early in the engagement so momentum is visible, not promised.
  • Direct access: You talk to the people building your solution — not a layer of account managers.
  • Results focus: Every decision measured against the goals you set in Step 2.

Step 5: Staying on Track

  • Review deliverables and return feedback within the agreed window — fast feedback keeps the timeline fast.
  • Keep one decision-maker looped in so approvals don't stall.
  • Raise questions early. If something feels off, say so — we'd rather adjust now than at launch.
  • Expect a check-in around the 30-day mark to confirm we're driving toward the outcomes that matter.

Ready to Move

Come to kickoff with your goals, access, and assets in hand and we'll turn a signed agreement into shipped work — fast. Questions before we start? Reach Scott Wallace directly at Scott@madladslab.com or 682-241-4402.